Terms & Policies

CampEasy Terms

Cancellation Policy

There is no charge if you cancel your reservation with at least 24 hours before pick up.

Once you cancel your booking on the website, please reach out to us by email at campeasy@campeasy.com to start the refund process.

We will always pay you back if you choose Fully Refundable. However, there are a couple of exceptions when there’s a 2-year delay in refund. First, in the case of a pandemic which causes Iceland to lock down. Second, when a volcanic eruption happens. In such scenarios, CampEasy reserves the right to process the refund for a period of up to 2 years. Alternatively, you can receive CampEasy credit by freezing your booking for future use.

If you don’t cancel within 24 hours before pick up and don’t show up we retain 30% of the total order amount.

You are not able to change your booking if there are less than 24 hours until your booking starts. You are not able to shorten your rental once your rental has started. If you wish to lengthen your rental, we will try to accommodate, but it will depend on availability.

Non-Refundable bookings are not refundable after the purchase has been made. For non-refundable bookings, we do offer the option to freeze the booking with us. You can select any new dates, as long as one of the new dates contains at least one day that falls into the same, or cheaper, seasonal price as your original booking.

Rules

Early Returns

Refunds for early returns are only possible if we get notified 24 hours before the start of the rental.

AGE REQUIREMENT AND DRIVERS LICENSE

A full driver’s license must have been held for at least 12 months and must be presented at the start of the rental. The renter must be 20 years of age.

INSURANCE, LIABILITY, AND DAMAGES

Lessee’s liability is subject to change with added insurance options. CDW is mandatory for rental vehicles in Iceland. Lessee’s liability with CDW is 450.000 ISK. That amount can increase. Firstly, due to CDW insurance limitations. Secondly, should the lessee’s action be deemed unlawful, the full 450.000 ISK deductibles will be charged immediately upon return if the camper is damaged. The vehicle will then immediately enter a standardized third-party procedure of damage cost evaluation. If the damages do not reach the 450.000 ISK deductible, the difference will be refunded to the lessee. 

CampEasy will provide all reasonable assistance and reparations if problems occur during the rental. The hirer will report any problems as soon as possible in order for Campeasy to assist and offer reparations. Refunds will not be given if problems are not reported during the rental. 

The lessee and the responsible driver must check road.is/umferdin.is website for up-to-date information regarding road status and vedur.is website for weather conditions and weather warnings no adhering to the advice there might result in their insurance being void and/or extra costs.

Free/Included, Premium, Zero Risk insurance and Super Service Roadside Assistance are null and void if the lessee drives on closed roads i.e. roads marked red on road.is as Closed, Closed/Impassable and Driving Prohibited. The lessee and the responsible driver must check road.is/umferdin.is regularly to avoid those types of roads. 

RIVER CROSSINGS

We offer insurance options to allow for river crossings on our 4×4 models. Without these insurance options, river crossing is forbidden and non-4×4 vehicles are not allowed to cross rivers.

A river crossing is somewhat dangerous, and if you intend to venture onto F-Roads, please read the River Crossing article.

For more information on the insurance required to cross rivers, please read the Vehicle Insurance in Iceland article.

CampEasy campers that can cross rivers with additional insurance:

Easy Monster 4×4
Easy Luxury 4×4
Easy Clever 4×4 EXP
Easy Clever 4×4
Easy Viking 4×4 EXP
Easy Viking 4×4
Easy Ranger 4×4 EXP
Easy Ranger 4×4

Please note damages that occur while crossing rivers and damages caused by water are not covered by the CDW insurance.

Zero Risk Insurance and Premium Insurance have separate deductibles for this type of damage. You can see it on our Insurance page.

SUPER SERVICE ROADSIDE ASSISTANCE 

Please note this service covers the entire cost but it is not a 24/7 service. There might be waiting time involved depending on the time of day, location and availability.

In case of needing roadside assistance on f-roads the waiting time will be substantial due to accessibility or lack of and the remoteness of the area.

FUEL, WATER, AND OIL

The rental car will have a full tank of fuel. The car needs to be returned full.
If the fuel tank is not full at return fuel refill will be charged on Visa/MasterCard.

Maintaining water and oil levels on the camper is the lessee’s responsibility. Any cost incurred will be reimbursed upon production of a receipt.

GPS / TACHOMETER / DRIVER GUIDE EQUIPMENT

Lessee’s responsibilities
Lessee agrees to the presence of the information, safety, and security system onboard the camper. It’s a tablet GPS system and accelerometer that monitors kilometers, location, condition, and treatment of the camper. This information is not accessible by the lessee and not visible in the camper itself.  You are responsible for any loss or damage to the unit and its accessories. If the unit and/or its accessories are lost or damaged so as to, in our sole opinion, require repair or replacement, you will pay us its repair or full retail cost, which may be as much as $499.  The reason for the installment of the equipment is a response to factors related to the nature of campervan rental in Iceland. These factors include but are not limited to: the environmental preservation of Iceland, the need for precise and prompt response to emergencies, and preventative maintenance of the campers. The safety and security system can also be used in the case of deviations that could violate the conditions of the rental contract, or when accidents occur. 
Owners responsibilities
CampEasy accepts that campervan locations in real-time are confidential and will only be accessible to CampEasy employees and will not be shared with any third party. CampEasy will limit the use of this equipment and the relevant data to search and rescue, camper and lessee’s safety, upholding conditions, emergencies, and preventative maintenance when applicable. 

SMOKING

All campers are non-smoking vehicles at least 30.000 ISK fine for infractions.

TAKING THE CAMPERVAN OUT OF THE COUNTRY

Taking the campervan out of the country is forbidden. If it were to happen it will be treated as theft and can result in criminal charges.

Service

PICK-UP AND RETURN SERVICE

We offer our customers arriving at the International Airport Keflavik (KEF) a Free SHUTTLE to our office at Selvik 5 during opening hours, or we will pick you up anywhere in the Keflavik area during opening hours. When the camper is returned we drop you off anywhere in the Keflavik area. If you are returning outside of business hours, you will need to take a taxi to your next point.

NO additional charge to use our shuttle, however, charges apply for taking a taxi.
Our opening hours are: 8:00 AM to 16:30 PM.

We do not provide the shuttle to and from Reykjavik.

VEHICLE DROP OFF

Vehicle pick-up takes place at CampEasy offices and drop-off is always at the same location.

Information

RESERVATION

In order to guarantee your booking, we require a valid credit card number and expiry date. Also, we require a valid email address. Bookings that come through wire transfer cannot be guaranteed before the payment confirmation has been sent and verified.

Our booking system will let you know right away if there is a camper available.
If you don’t find a car at the requested time please contact us for information.
We will confirm the booking request via email within 24 hours.

Requests for changes to reservations can only be accepted via email.

CAR TYPES

We reserve the right to substitute vehicles when the reserved car type is not available, either with a similar car or higher class.

Payment

PAYMENT

A record of your credit card information will be taken at the start of the rental for insurance purposes, even when a voucher covers the total cost of the rental. The credit card holder’s name must match the name listed on the booking.
This credit card info may be used to pay all extra charges such as extra insurance, parking fines, damages, or any cost incurred regarding the rented car.

Note that we will always need a credit card with a name that matches the booking name, for insurance.

ADMINISTRATION FEES AND FINES

A 5.000 ISK administration fee will apply for any traffic violation that needs to be handled by Campeasy staff.
A 5.000 ISK administration fee will apply if a camper is returned without a full tank.
A 15.000 ISK Penalty fee is charged for camper returns that are extremely dirty and need special treatment.
At least 100.000 ISK fine is charged for putting the wrong fuel on a camper and driving with the wrong fuel.
A 200.000 ISK fine is charged for driving on F-Roads on campers that are not F-road classified.
At least 30.000 ISK fine is charged for smoking inside the camper.

TAX

Local value-added tax (VAT) 24% is included in all prices.

Rental Agreement

Obligations of the Lessee (Customer)

1) The lessee agrees to the provisions of this lease and has received a copy of it.

2) The lessee will return the automobile:

1. And all accessories (including tires and tools) in the condition they were when received, with the exception of normal wear due to use.
2. On the date specified in this lease, unless otherwise agreed upon later.
3. To the lessor’s premises, unless otherwise specified.

3) If the lessee does not return the automobile at the time agreed upon in this lease or does not declare his intention to extend the lease, the lessor or the police are authorized to repossess the vehicle without further notice and at the lessee’s expense. Extending the lease is dependent upon the consent of the lessor. If the lessee returns the vehicle 1 hour or later after the lease has expired, the lessor is authorized to demand up to 24-hours rental under the terms of this lease.

4) The vehicle shall be handled and driven carefully. Only those named as drivers on the first page of this agreement are authorized to drive the automobile. The lessee is liable for damages resulting from the use of the automobile for which no compensation will be paid by the vehicle’s insurance company. This includes damage to the automobile and/or injury to passengers due to the following:

1. Off-road driving.
2. Driving across rivers or any kind of watercourse.
3. Intentional acts or gross negligence.
4. Use of intoxicants by the driver.
5. Vehicle use that contravenes Icelandic law and/or the provisions of this lease.

5) In the event of a collision or accident, the lessee shall immediately notify the appropriate police authorities as well as the lessor of the incident, and the lessee may not leave the scene before the police have arrived.

6) The number of kilometers (km) that the vehicle will be driven while this lease is in force is determined by reading a normal odometer supplied with the vehicle by the manufacturer. The lessee shall notify the lessor as soon as possible if the odometer is out of order or stops functioning during the term of the lease.

7) The lessor is not responsible for the disappearance of or damages to property that the lessee or any other party leaves in or transports with the vehicle.

8) The lessee agrees to pay the lessor, upon request:

1. A deposit amounting to the estimated cost of hiring the car.
2. Any and all expenses incurred by the lessor if he has to bring the vehicle back to his premises, in the event that it has been left somewhere without supervision, regardless of the condition of the vehicle, the roads or the weather.

9) The lessee is not authorized to have repairs done or make changes to the vehicle or its accessories or to put the vehicle up as any kind of security, without the prior consent of the lessor.

10) The lessee is liable for all parking meter charges and fines for breaking traffic laws.

11) The lessee is not authorized to use the vehicle for transporting passengers for payment, loan it to others, or sublease it.

12) The lessee can not take the campervan out of the country. It is forbidden and where it happens it will be treated as theft and can result in criminal charges.

Obligations of the Lessor (CampEasy)

13) The lessor will supply the vehicle at the agreed time and make sure it meets all the demands.

14) If the vehicle malfunctions, the lessor shall supply the lessee with a comparable vehicle as soon as possible. If the damages are minor, the lessor is authorized to have repairs done on the vehicle after obtaining the lessee’s consent.

15) The lessor shall inform the lessee of the content of this agreement, particularly as to the regards of the obligations that the lessee undertakes by signing it.

16) The lessor shall inform a foreign lessee about Icelandic traffic regulations, traffic signs, and regulations banning off-road driving. The lessor shall particularly point out the danger stemming from animals on the roads.

17) If the lessor wants to limit the use of the vehicle in regard to its equipment and/or road conditions, this shall be done in writing before this lease is signed.

18) The lessor will maintain valid liability insurance for his business operations.

Insurance

19) The lease sum/rental fee includes mandatory vehicle insurance, which includes liability insurance and accident insurance for the driver and the owner.

20) Third-party liability insurance consists of the amount stipulated by Icelandic law at any given time.

21) The lessee can purchase separate accident (All-risks) insurance. This policy will specify the amount deductible in each instance of loss.

22) This accident/all-risks insurance does not cover:

1. intentional damages or damages due to gross negligence on the part of the driver.
2. damages resulting from the driver being under the influence of alcohol, stimulants or sedatives, or in any other way incapable of driving the vehicle in a safe manner.
3. Damages due to race or test driving.
4. Damages due to war, revolution, civil unrest, riots.
5. Damages done by animals.
6. Holes burned into seats, carpets, or mats.
7. Damages affecting only wheels, tires, suspension, batteries, glass (other than windows), radios, or loss by theft of parts of the vehicle and damages resulting from this.
8. Damages caused by driving on rough roads to the vehicle’s transmission, drive, other parts that are in or attached to the chassis; damages to the chassis resulting from the vehicle scraping bottom on rough roads as a result of ridges being left by road graders; stones lodged in the road surface or on the shoulder of the road. The same applies to damages occurring when stones are thrown up, striking the underside of the vehicle during driving.
9. Damages resulting from driving in places where vehicle traffic is prohibited, such as paths, tracks, banks of snow, ice, unbridged rivers or streams, beaches, places only accessible at low tide, or other trackless areas. However, compensation will be paid for damages if the driver is forced to leave the road, for example, due to road repairs.
10. Damages caused by sand, gravel, ash, pumice, or other kinds of earth material being blown onto the vehicle.
11. If the vehicle is transported by sea, no compensation will be paid for damages caused by sea spray/seawater.
12. In other instances, reference is made to the general conditions for accident /All-risks insurance.

23) The lessee may purchase special Gravel protection (GP), Theft protection (TP), and Super collision damage waiver (SCDW).

General provisions

24) This lease agreement should be kept in the vehicle at all times.

25) Additions and amendments to the conditions and provisions of this lease agreement shall be made in writing.

26) Icelandic law applies to agreements made on the basis of the terms cited above. This includes any claims for compensation that might be made. It also applies to the basis for and the calculation of compensation. The same applies to claims for damages based on liability outside this agreement. If legal disputes arise concerning this lease agreement, they will be heard before the lessor’s legal venue.

27) It should be pointed out that disputes between the parties to this lease agreement can be submitted to the active Arbitration committee of the Icelandic Consumers Association and the Icelandic Travel Industry Association.

Privacy Policy

Reviewed and updated: 15.08.2022

General

CampEasy ehf. (hereinafter “CampEasy” or “Company”) cares about your privacy and takes your privacy very seriously. In this policy, you can see what personal information the Company collects about CampEasy customers and for what purpose. In addition, you can find on what basis personal data is collected, who receives personal data from the Company, and what rights customers enjoy. 

Personal information is collected by CampEasy on customers and how the information is processed.

1. The information you provide when you sign in to the website

When you log in to the CampEasy website, we ask that you enter your email address and order number. We ask you for the above information to identify you and the order you wish to access. To keep track of this information, we use services from Caren and Sensa. The role of Caren and Sensa is only to keep track of the information on our behalf, and the companies do not use the information for other purposes. We keep the information there until you delete your account. We also delete information if no activity has occurred for X years. 

2. Information that CampEasy may process on its customers

2.1. Information regarding bookings on our website

When ordering on our website, you share a variety of information with us so that we can process your booking (e.g., name, address, date of birth, date, phone number, car type booked, accessories, rental time, flight number, hotel/hostel and part of credit card number). This is done based on contractual relationships that arise when bookings are made.

2.2. Information from the lease

When signing the lease, various information about the lessee must be available. (e.g., name, address, phone number, e-mail address, number of persons in the group, type of car, accessories, price, age, driver’s license number, date of birth and year, and part of the credit card information.) This is done based on contractual relationships that arise when bookings are made, and this information comes from the booking.

2.3. Information from GPS tracker

Cars rented out by CampEasy have GPS trackers. They are not under the active supervision of CampEasy employees. The trackers collect information that is not used except in an emergency if threats are caused by weather or any other incident. In addition, customers get their trip sent after it finishes to be able to show friends and family. This is done based on CampEasy’s legitimate interests. Finally, the company has significant interests. The basic reason trackers are in the company’s cars is to warn of the weather, another is a by-product that has proven popular with customers.

2.4. Information on claims settlement

In the event of loss or damage, it is necessary to collect the following information about the customer: a lease, a rental number, a license number, the date of the damage/loss, the damage/loss costs, the signature of the employee and the lessee and a description of the damage. Damage settlement is part of the contractual terms for renting cars.

2.5. Information for communication with CampEasy

Individuals can contact CampEasy by contacting through a dedicated site on the website. Then the company collects the name, email address, and address of the person in question to be able to reply to the message via email. You can also have a conversation through internet chat where the same information is collected, as well as: IP address and booking number if necessary. Collecting information for individuals’ communication with CampEasy is based on the legitimate interests of the company, as it is normal for companies to be able to communicate with their customers and/or potential customers. Communication is at the initiative of individuals.  

Information on the transfer of personal data to a third country

Those who manage the data on our behalf, in some cases, host them outside the European Economic Area. CampEasy is aware that strict conditions apply to the transfer of personal data to third countries. Because of this, CampEasy stores personal data only in the third countries that the European Commission has decided to ensure adequate personal data protection. 

Your rights as a user

You are entitled to certain rights as an individual. You have the rights to access, rights to have your data corrected and any incorrect or misleading information about you erased, the right to delete your personal information under certain circumstances, the right to prevent your personal information from being processed, and the right to data mobility. 

Data Protection Officer

If you have further questions about how CampEasy handles your personal information, this is the contact information for our Data Protection
Officer:name: Arnór
Address: Selvík 5, 230 Reykjanesbær:
arnor @ campeasy.com 

The right to file a complaint with the Data Protection Authority

If you doubt that CampEasy handles your personal information legally, you have the right to file a complaint with the Data Protection Authority (Persónuvernd). PersónuverndRauðarárstíg 10, 105 Reykjavík,Iceland email: postur@personuvernd.isphone: +354 510 9600 

Additionally

The information that is gathered by the company during the use of this website will only be used for the purposes as indicated and in accordance with Icelandic law nr. 77/2000. CampEasy ehf. in Iceland will not give any information to third parties without the explicit permission of the visitor. Furthermore, we strive to secure visitor information, so third parties cannot access this information. While great care is taken to prevent third-party access, CampEasy ehf. in Iceland cannot be held responsible if the information is obtained illegally by third parties.

CampEasy ehf. in Iceland is committed to respecting and safeguarding your privacy following the data protection laws and thus takes great care to protect any personal data collected from you on this website. Understanding the responsibility towards the data collected, we make sure the information if used, is solely for legitimate business purposes.

Booking Information

When you make bookings with us, you need to provide us with basic details, including your full name, your contact number as well as credit/debit type along with its expiry date. CampEasy ehf. in Iceland does not share booking information with third parties.

Cookies

To provide you with better service, CampEasy ehf. in Iceland website makes limited use of cookies. However, we make sure we don’t store any of your credit card or personal information in these cookies. They contain basic information about your visit (such as the country you selected etc.) or a session id number. This becomes particularly useful in providing easy access when using the client area repeatedly for information.

Secure Transactions

CampEasy ehf. in Iceland is committed to making sure that the details provided in making a booking are kept secure. We make use of Secure Socket Layer or SSL technology as a standard process to secure the information. This technology encrypts all your details, including your credit card information given by you, in such a way that it cannot be misused or read as it’s passed on the internet. After the completion of the transaction, your given information is secured on the computer and not the server, to ensure that it’s safe and cannot be accessed via the internet.

Promotional updates

You can also subscribe to special offers and services to receive emails from us informing you of new services or promotions. You can choose to unsubscribe from this service anytime you wish by simply clicking on the unsubscribe link, given in the emails received by you. By using services of a data mailing provider, we facilitate the dispatch of such promotional updates and e-mails to you. We make sure that the provider maintains the confidentiality of your personal information confidential all the times.

Competitions and promotions

Now and then, we run promotions and competitions, we request your name, e-mail address, and residential address to manage and inform the winner. This information is solely used to inform you regarding these promotions unless you seek to receive further information related to marketing. To develop our customer profile, we may ask you for recommendations, subject-related opinion and information. Results of these competitions might get published online, but details like your name or note by you will not be published without your consent.

Site tracking

We make use of site tracking software to keep a check on visitors coming to our site as well as to improve the design and content of our site. This software uses a cookie system to capture and measure such details as site usage patterns and page views. Cookies are text files sent to your browser and stored on your computer’s hard drive. To receive or block cookies, you can set your browser settings accordingly. Blocking such data can limit functions of the website.

Third-party disclosure

CampEasy ehf. in Iceland does not reveal your personal information to any third party without any prior consent from you, except in emergencies or if or when we are lawfully obliged to do. We do not sell or hire any personally identifiable details received by us from you.
CampEasy ehf. in Iceland might supply statistics about you, sales along with booking patterns as well as third-party-related information, but it will not enclose any personal information.

Customer consent

By making use of this website, you assent to the compilation, storage as well as utilization of this information by CampEasy ehf. in Iceland as specified in our privacy policy. In case of any change in our privacy policy, the changes get posted on the privacy policy page to keep you informed about information collected and used by us and under what circumstances.

Responsible Tourism

We’ve set out some goals for a better future

We at CampEasy aim to run a responsible camper rental and travel agency and we set goals to limit the impact our business has on the environment and our society.

To that effect, CampEasy has signed a statement of intention to operate responsibly, a framework set forth by the Icelandic Tourism industry and FESTA.

Preservation of nature

Renew fleet to decrease pollution. Modern cars are produced CO2 and the production itself is more regulated, both in regards to materials used and waste management.

Using only biodegradable soaps and products when possible.

Encouraging our customers to leave a smaller footprint.

To „re-use“ food products and share essentials with other camper travelers. We provide them with a special section in our lobby to leave food products for the next customer.

Encourage sorting and not using disposable products during the trip.

Not using disposable products in the camper or during operations at CampEeasy.

Improving our own sorting and recycling of waste.

Employee rights

Honoring union regulations and employment contracts.

Creating a pleasant environment in the workplace with locker rooms, good facilities and changing rooms.

Treating employees with respect, equality, and fairness.

Clearly outlining responsibilities and duties, using training checklists and regular meetings.

Sponsoring our employees when they choose public transportation.

Positive effect on the local community

Shopping at the local businesses when possible.

Helping ICE-SAR with regular donations. This is particularly relevant to a camper rental and any business in the tourism industry that encourages excursions out of Reykjavík, as they ICE-SAR is the strongest safety net available in Iceland.

Participating in charities for children. A charity category with limited relevance to the industry but a personal choice with the management at CampEasy.

Ensuring customer safety

Setting up a safety monitor from SafeTravel where our customers will see live updates of the conditions in Iceland.

Sending out weather warnings to customers when the forecast is looking rough in areas around Iceland.

Informing our customers properly of the best ways to travel around Iceland and making sure they understand the dangers and how to avoid them.

Updating our manuals and guides that we place in the campers. All the information needs to be relevant and up to date.

Ensuring our emergency services have safety nets and redundancies. Our customer needs to be able to reach us at all times.